This study deals with the role of non-financial services (NFS) for SME development, specifically in times of COVID-19 and post-crisis, when the new normal demands that businesses exhibit an increased capacity to adapt and be flexible, resilient, and responsive. The study maps out the main non-financial measures taken by The Montreal Group (TMG) members, their modus operandi and the rising needs of the SME national ecosystems.

It also provides a directory of best practices to encourage the replication of successful initiatives worldwide and summarizes the main takeaways learned from the perspective of development bank experts, who devote their everyday lives to supporting entrepreneurs through business growth.